Return Policy

1. B2B Return Policy

This Return Policy applies to Business-to-Business (B2B) purchases made from ArvionBaltic OÜ.

Returns of correctly supplied, non-defective products are generally not accepted unless otherwise agreed in writing before the return is arranged. If a return is required due to an ordering error or other commercial reason, please contact our support team before shipping the goods back.

All returns and claims are handled in accordance with the applicable sales agreement and the Estonian Law of Obligations Act.

2. Delivery Inspection & Product Claims

Corporate customers are expected to inspect delivered goods promptly upon receipt and check the shipment for visible damage, missing items, or other discrepancies.

Any visible damage to the packaging or shipment should be recorded with the carrier at the time of delivery whenever possible.

Our support team will review the claim and provide instructions regarding replacement, return, repair, refund, or another appropriate resolution.

Nothing in this policy limits any mandatory rights available to the customer under applicable law.

3. Authorised Returns

Returns must be approved by our support team before the goods are shipped.

Where a return of non-defective goods is exceptionally authorised, the following conditions apply:

• Products must be unused and in their original packaging.
• Products must be in a condition suitable for resale.
• A restocking fee of up to 15% of the returned order value may apply, depending on the nature of the return and the processing required.
• Return shipping costs for authorised non-defective returns are the responsibility of the customer unless otherwise agreed in writing.

Different arrangements may apply to defective, damaged, or incorrectly supplied products.

4. Return Shipment

Once a return has been authorised, our support team will provide the customer with the applicable return instructions.

Unless otherwise agreed, authorised returns should be shipped to:

Customers should retain proof of shipment until the return has been received and processed.

5. Refunds & Replacements

Returned goods are inspected upon receipt.

Where a refund is approved, the applicable amount will be refunded by bank transfer to the customer's original business payment account or another account agreed with ArvionBaltic OÜ.

Approved refunds are generally processed within 7–10 business days after the returned goods have been received and the return has been approved.

Where appropriate, we may instead offer a replacement, repair, price adjustment, or another agreed resolution.

Shipping costs are generally non-refundable for customer-initiated returns unless otherwise agreed or required by applicable law.

6. Contact

For return requests, product claims, or delivery discrepancies, please contact our support team before sending any goods back.

We aim to handle all B2B returns and claims promptly and fairly while maintaining a clear and consistent process for our corporate customers.